Refund policy

 

Order Cancellations

We begin preparing orders shortly after they are placed, so we are generally unable to cancel an order once processing has started. If you would like to request a cancellation, please contact us as soon as possible at support@veloracart.co — but we cannot guarantee it. In most cases, we kindly ask that you wait to receive your order; if there is any problem upon delivery, our refund process below is here to make it right. If you are a consumer in a region with a statutory right of withdrawal (such as the EU or UK), that right remains unaffected.

Shipping Address Verification

To avoid any complications with your order, kindly double-check and confirm the accuracy of your shipping address, including apartment details if applicable. Any loss of items due to an inaccurate address provided by the customer is the responsibility of the customer. Your cooperation in maintaining precise shipping information is greatly appreciated.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Our refund policy is valid for 30 days from the date you receive your product. Rather than shipping items back to us, we invite you to contact us for a refund — you do not need to return the item. Why? Returns run counter to our emphasis on sustainability, as every return has a carbon footprint.

To be eligible for a full refund, the item must be unused and in its original condition, or defective/damaged. We may ask you to email a photo of the item, along with your full name and order number, to support@veloracart.co so that we can verify its condition. Once your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a few business days, depending on your bank. You may then keep the item or donate it.

Please note: shipping fees are non-refundable. Only the price of the product(s) can be refunded — the original shipping charges are not eligible for a refund.